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Do not use the same adapters on different models due to the adapter specification may be different. Please use the ASUS original adapter for your laptop to avoid compatibility issues.Reinstall the battery/AC adapter drivers via Device Managerįirst, please check the connection and appearance of the battery/AC adapter.Update and confirm BIOS / Windows packages / drivers with the latest version in your laptop.First, please check the connection and appearance of the battery/AC adapter.To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to fix the battery cannot provide power/be charged, or be fully charge

If you experience problems where the battery cannot power the laptop, charge, or be fully charged, please refer to this article and follow the troubleshooting steps.